Course Summary
This one-day course will enable you to fully understand root cause analysis (RCA), recognise its importance, and apply it effectively when meeting BRCGS Standards requirements. It is delivered through workshop-led discussions and practical exercises covering RCA terminology, questioning methods, Five Whys Analysis, cause-and-effect diagramming and the Pareto Principle.
You will be assessed through an assignment-based assessment. You will need to gain a 75% pass mark, with two attempts permitted. A certificate and digital badge are available immediately upon passing; alternative attendance certificates are available upon request.
This course is part of the BRCGS Professional recognition programme.
Key Learning Objectives
- Define root cause analysis (RCA)
- Understand difference between symptoms and RCA
- Understand the role and importance of RCA in compliance with the BRCGS Standards
- Explore some common methods for undertaking RCA
- Be able to perform a RCA and document it effectively
Who should attend
- Quality and safety personnel responsible for managing non-conformances and corrective actions
- Consultants and auditors working with BRCGS Standards
- BRCGS Professionals
Pre-requisites
- There are no particular pre-requisites stipulated by the BRCGS for this course
Program Outline
- Pre-Reading/ PreCourse Activity
- Welcome, Communication & Housekeeping
- Introduction to RCA and Terminology
- RCA in the Standards
- Overview of RCA
- Team Identification/Analysis of data
- Question & questioning techniques
- 5 Why's Analysis
- Cause and Effect Analysis
- Pareto Principle
- Preventive Action Plan
- Work-based RCA Course Assessment
Instructor Credentials
This training course is delivered by experienced BRCGS ‘approved training partners’ (ATPs).
This is our lovely team of trainers.
Assessment
- Assignment-based assessment
- Pass mark 75%
- 2 attempts allowed
- Certificate and digital badge issued immediately upon passing
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